Heat pumps are growing in popularity among Arizona homeowners. These incredibly energy-efficient systems depend on Mother Nature’s consistent temperature of the earth below to maintain a comfortable indoor temperature. However, from time to time even the most amazing indoor comfort systems will need to be repaired. When a homeowner needs to have a heat pump repair in Scottsdale completed, it’s important that they understand what questions they should be asking of the heat pump service technician.

Here are three important questions that you should ask the heat pump repair company in Scottsdale before they show up, while they are completing the repair, and after the service has been completed.

First – Explain to Them How Long the Issue has Been Happening

When your heat pump has broken down or is not running as well as it should, the first thing you should discuss with the repair technician is describing the problem. Typically a professional HVAC contractor in Scottsdale will ask you several questions about your type of unit, the issues that have been occurring and most importantly – how long this problem has plagued the homeowner. During this first phone call, it’s a good idea to provide as much information and details as possible. This will streamline the repair process and the time needed to complete the repairs. It can also reduce the cost of the repair when the service company has all of the details.

Second – Ask Them About the Severity of the Issue

When the heat pump service technician arrives to inspect your unit, it’s important for any homeowner to understand what is going wrong with their system and how severe this problem is. The only way that a HVAC technician can diagnose a problem is for them to be on site and fully examine the entire unit. Once they have, they’ll typically outline what is wrong, what needs to be fixed and an approximate cost for the repairs. Feel free to ask them about what may have caused the issue, so you can activate a maintenance plan to avoid this type of repair in the future.

Third – Ask Them About the Amount of Labor for the Repair

Talking about money and the cost for repairs can be difficult for many people. However, when you work with a professional heat pump repair specialist, they’ll make this process simple by outlining every cost, expense and give you a detailed estimate for the repairs. One of the most difficult areas to predict however is the cost of labor – as repairs can take longer than expected. A professional contractor will be very transparent about this – and give you a solid estimate for the cost of labor per hour. Make sure you are completely comfortable with the quote and ensure it’s documented correctly before you approve any repairs.


Our professional heat pump repair specialists at Scottsdale Air Heating & Cooling can provide valuable and easy to understand repair and maintenance guidance. Contact us by email or call 480.359.7141 today!

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